Systems and standards

We aim to run our business in a way that’s ethical, responsible and sustainable, adopting leading management systems and standards to help us continually improve our performance.

Management systems

In Coca‑Cola HBC B-H, we have implemented internationally recognised management systems regarding quality, food safety, environment, and health and safety. These include:

  • ISO 9001, an international standard defining quality management system requirements
  • ISO 22000, a voluntary standard for certification of safety management systems in the food production sector
  • FSSC 22000, an internationally recognised scheme for certification of food safety systems in the supply chain, including: ISO / TS 22002-1: 2009 - Prerequisite Programs for Food Safety Part 1: Food Production, and ISO / TS 22002-4: 2013 - Prerequisite Programs for Food Safety Part 4: Manufacture of Food Packaging
  • ISO 14001, an international standard for identifying requirements on environmental management systems to enable an organisation to develop and implement environmental policies
  • OHSAS 18001, a system that ensures adequate control of occupational safety and the health of workers
  • EWS (European Water Stewardship) Standard, the European water and water management system, which deals with the implementation of a localised water management system, with an emphasis on understanding the impacts of use upon the local river basin

We are working to achieve full certification against all of these for all plants in our Group, and report our progress in our Integrated Annual Report.  

Standads - Systems and stand


In addition, we follow leading external standards for managing, measuring and reporting specific issues. These include: 

  • Greenhouse Gas (GHG) Protocol – we calculate our greenhouse gas emissions data and submit it to Group Central office from where it is submitted to the GHG Protocol using their CO2 accounting tool
  • LBG Model – we measure and report our community investment according to the widely recognised approach of the London Benchmarking Group
  • Global Reporting Initiative (GRI) – we report our progress in our Sustainability Report using this leading framework for sustainability reporting

Environmental parameters

In all bottling plants, we monitor the following environmental parameters:

  • Power consumption
  • Water consumption
  • Total waste generated
  • Recycled waste
  • Landfilled waste
staklene boce


We monitor the impact of our activities and products on protected areas and areas with high biodiversity value extremely carefully. We have not identified any significant impacts in these areas.

Also, species on the IUCN Red List of Threatened Species and national lists are not present in the areas of our business activities.